Intelligent Avatar
Intelligent Avatar with Generative AI
Bravent’s Intelligent Avatar solution transforms the way companies communicate with customers and employees.
Thanks to generative AI, this intelligent avatar provides realistic, multilingual, and personalized interactions, automating customer service, technical support, human resources, and sales processes.
Available 24/7, it easily integrates with your internal systems (CRM, ERP, SharePoint, OneDrive, Dynamics 365, Azure AI) to deliver a smooth, efficient, and secure user experience.
What is an Intelligent Avatar?
An AI-powered avatar that combines generative AI with a realistic avatar to interact naturally and personally with customers or employees.
Realistic and Natural Interaction
- Fluid conversations with adaptable tone, style, and jargon.
- Instant and accurate responses thanks to generative AI.
- Allows users to rate the AI’s response, continuously improving the experience.
Intelligent Processing
- Understands the context of each conversation.
- Processes documents, images, and voice in real time.
Easy and Scalable Integration
- Quick deployment via iframe in web applications.
- Connects with Azure AI to train responses with the client’s own documents, improving relevance.
- Multilingual support with Azure services.
Full Personalization (Premium Avatar)
- Image based on a real model, recorded in a professional studio.
- Trained and personalized voice.
- Training with client’s own data for a unique and coherent avatar.
Security and Compliance
- Privacy guaranteed and compliant with GDPR and local regulations.
- Enhanced authentication options.
Intelligent Avatar Use Cases
Customer Service
Answers questions, resolves issues, and manages requests 24/7.
Human Resources
Automates interviews, vacation requests, onboarding, and internal inquiries.
Technical Support
Immediate problem diagnosis and resolution guides.
Sales and Marketing
Provides personalized recommendations and assists in the buying process.
Tourism and Services
Multilingual support for reservations, schedules, and incidents.
Key Benefits
Enhanced user experience
Natural and personalized conversations.
24/7 operational efficiency
Reduced response times and permanent availability.
Multilingual support
Communication in different languages, adapting to cultural styles.
Security and compliance
Privacy guaranteed, GDPR-compliant, and follows local regulations.
AI rating
Allows measuring satisfaction and improving response quality.
Standard Avatar
- Real-time realistic interaction.
- Quick deployment via web iframe.
- Integrated standard Microsoft voice.
- Basic training with client documents.
- Multilingual support with Azure services.
- Ideal for scenarios with limited or simple documentation.
Premium Avatar
Includes all Standard Avatar capabilities, plus:
- Personalized image → Real model recording in professional studio.
- Personalized voice → Custom voice recording and training.
- Advanced training → Fully adapted to client’s style, tone, and data.
- Hyper-realistic interaction with instant responses and deep context.
Included Features
- Natural conversations with generative AI.
- Native integration with Azure AI to train responses with client documents.
- Multilingual support with real-time translation.
- Personalized recommendations based on internal data.
- Easy deployment on web or corporate apps.
Optional Additional Services
Larger sets of client documents and information.
Automatic knowledge base updates.
Integration of public content via crawler or scraping.
Creation and consultation of cases in Dynamics 365.
Smooth handoff to agents with full history.
Security enhancement via SMS or email.
Interaction analytics, usage metrics, and business KPIs.
Intelligent Avatar with AI Omni-Channel Core
The Intelligent Avatar is part of an omnichannel strategy for customer service and automation.
With AI Omni-Channel Core, you can extend the experience to:
- WhatsApp AI Assistant → Direct support on WhatsApp, with document, photo, and voice analysis.
- Voice Bot → Real-time phone automation.
- Web Chatbot → Automated support on your website, 24/7, with document and multimedia analysis.
Success Story: World2Meet (W2M, Grupo Iberostar)
With MIA 2.0, a hyper-realistic 3D avatar integrated into Holobox and powered by Azure OpenAI, W2M achieved:
Improved customer experience with natural and multilingual interactions.
Provided real-time personalized content.
Created an innovative service and promotion channel with high visual impact.
Customer communication is changing. Users expect instant, personalized answers in a channel they already use: WhatsApp.
- Open rates: 80-98% vs. 15-25% for email marketing.
- Conversations become brand experiences.
- Always available: WhatsApp is in the user’s pocket.
- Messages tailored to each profile, including location, voice, attachments, and notes.
- Immediate issue resolution and escalation to a person when needed.
AI complements humans. The assistant can ask:
“Do you want to continue with a person on WhatsApp or prefer a call?”
The conversation is automatically summarized, notifying the team in Teams, ensuring a smooth and fully personalized experience.
At the end of the interaction, the assistant can launch an automatic survey to rate the experience and continuously improve the service.
Flexible Solutions for Each Company
- Custom development with Azure AI Foundry → For complex and personalized cases.
- Copilot Studio / low-code → For quick and standardized needs.
With CAT-AI, clients receive personalized recommendations, itineraries, and activities in real-time. When necessary, the conversation is escalated to a person in Teams, with full context.
An AI assistant on WhatsApp:
- Responds 24/7.
- Escalates to a person via Teams with full context.
- Measures customer satisfaction with automatic surveys.
- Adapts to the needs of each company.
The most direct, effective, and human way to improve customer communication in the digital era.
