Voice Bot Solution
Phone support with Conversational AI
The next generation of phone support with Conversational AI in real time, designed to enhance customer experience and optimize call center operations.
An intelligent voice assistant, capable of responding naturally, fluently, and in multiple languages, available 24/7, that automatically handles most calls and escalates to a human agent only when necessary, always maintaining the conversation context.
Voice Bot Solution integrates with your internal systems (CRM, Dynamics 365, Azure, etc.) to manage calls, process payments, schedule appointments, and resolve issues, providing faster, more personalized, and efficient support, reducing wait times and operational costs.
What does Voice Bot Solution offer?
Automated, natural customer-oriented support
- Fluent conversations with a human-like tone, without rigid menus or robotic experiences.
- Real-time interactions with interruptions and natural reactions, improving your brand perception from the first contact.
Comprehensive call management and call center relief
- Handles inbound and outbound calls: customer support, reminders, surveys, sales, and collections.
- Relieves the call center by automatically managing the most frequent queries.
- Integration with CRM to have the full customer context and provide more personalized service.
Intelligent escalation to human agents
- AI identifies when a request requires human intervention.
- Seamless handoff to an agent, maintaining the full conversation history.
- Escalation based on request type, priority, or time slot, ensuring the best customer experience.
Multilingual and Always-On
- Available in multiple languages, 24/7.
- AI never sleeps, ensuring continuous support across all time zones.
Enterprise-grade security and scalability
- Azure-supported infrastructure, ready for corporate environments.
- Compliance and guaranteed scalability, adapting to your organization’s call volume.
Use Cases by Industry
Finance & Insurance
Customer support, authentication, invoice inquiries, and payments.
Retail & eCommerce
Post-sales support, purchases, reservations, and voice orders.
Healthcare
Automated medical appointments, reminders, and multilingual patient support.
Tourism & Hospitality
Reservations, automated check-in, and traveler assistance.
Utilities & Government
Citizen procedures, issue resolution, and 24/7 support.
Telecommunications & Call Centers
Reduction of manual calls and intelligent agent escalation.
Included Features
Automation of inbound and outbound calls.
Seamless escalation to human agents with full conversation history.
Multilingual 24/7 support.
Voice-based payments, reservations, and appointments.
AI trained with customer documentation for precise and consistent responses.
Integration with CRM, Dynamics 365, and Azure for a 360º view of the customer.
AI response evaluation through automatic surveys, measuring customer satisfaction and continuously improving service.
Optional Additional Services
AI learns from manuals, contracts, FAQs, and internal policies to handle complex queries.
Automatic knowledge base updates.
Integration of public or private content to enrich responses.
Create and consult cases directly during calls.
Integration with Redsys or Stripe for voice payments.
Handoff to Dynamics 365 Customer Service with full context.
Dashboards in Power BI with usage, efficiency, and customer satisfaction metrics.
Beyond Voice Bot: Scale Your Support with Omnichannel
Voice Bot Solution is just one of the available channels.
With AI Omni-Channel Core, you can provide a consistent and continuous experience across all touchpoints:
- WhatsApp Assistant → Direct mobile support, multilingual and personalized.
- AI Web Chatbot → Automated support on your website.
- Intelligent Avatar → Generative AI avatars for customer support, HR, or sales.
“Leading companies across different sectors are already enhancing their customer support with Bravent. Our conversational AI solutions have managed thousands of interactions, reduced call center load, and automated critical processes efficiently and at scale.”
