AI Chatbot Web
The new generation of customer service with Generative AI
An intelligent web chatbot that responds naturally and personally, available 24/7.
It integrates with your internal systems (CRM, ERP, SharePoint, OneDrive…) to resolve queries, manage processes, process payments, and improve your customers’ experience with speed and accuracy.
What does AI Web Chatbot offer?
Automated and personalized support
- Natural conversations, no rigid menus.
- Generative AI that understands context and responds accurately.
Document intelligence
- Access to PDF, Word, Excel, PowerPoint, and image content.
- Advanced indexing with Azure AI Search for up to 100 documents (standard RAG).
Seamless human escalation
- Handoff to human agents with conversation history preserved.
Security and compliance
- GDPR and local regulations compliance.
- Optional two-factor authentication.
They already use our Generative AI Chatbot
Iberdrola Middle East implemented our Generative AI Chatbot for customer service, offering personalized recommendations, improving user satisfaction, and optimizing energy consumption.
Use cases by industry
Finance
Invoice queries and payments, banking customer support.
Retail & eCommerce
Personalized recommendations and post-sales support.
Government & Public Services
Management of citizen requests and procedures.
Healthcare
Patient information and quick referral to specialists.
Education
Administrative and academic support for students.
Included functionalities
Standard RAG for intelligent document search.
Documentation hosted in Azure Storage with automatic indexing.
Integration with enterprise systems (CRM, ERP, invoicing).
Multilingual support (Spanish, English, Arabic, etc.).
24/7 web support.
Personalized recommendations based on user behavior.
Optional additional services
- Advanced RAG: unlimited document indexing, including images, videos, and complex tables.
- Connection with SharePoint / OneDrive: automatic knowledge base updates.
- Web indexing: integration of public content via crawler or scraping.
- CRM case management: creation and consultation of cases in Dynamics 365.
- Invoice queries and payments: integration with Redsys or Stripe.
- Two-factor authentication (OTP via SMS).
- Advanced human escalation in Dynamics 365 Customer Service.
- Reports and dashboards in Power BI.
Beyond the Web Chatbot: scale your support with Omnichannel
The AI Web Chatbot is only one of the available channels.
With AI Omni-Channel Core you can expand the customer service experience to:
- WhatsApp Assistant → Direct support via mobile, multilingual.
- Voice Bot → Real-time phone automation.
- Intelligent Avatar → Generative AI avatars for customer service, HR, or sales.
.“Leading organizations like Arauco already trust our solution to transform their digital support. Thousands of indexed documents and automated processes confirm the effectiveness and scalability of our chatbot.”
