AI Omni-Channel Core
The revolution in customer service with multichannel generative AI.
An intelligent solution that automates interactions with your customers across multiple channels —WhatsApp, Web Chatbot, Intelligent Avatar, and Voice Bot— integrating with your internal systems to deliver accurate responses, handle processes, and enhance the user experience immediately and personally.
What does AI Omni-Channel Core offer?
An omnichannel, multilingual, and user-centered approach improves the customer experience, reduces response times, and optimizes operational efficiency.
Automated and Contextual Support
Natural conversations, without rigid menus.
Generative AI that understands context and responds accurately.
Document Intelligence
Access to PDF and Word content through basic RAG with Azure AI Search.
Indexing of up to 100 documents for knowledge-based responses.
Security and Resilience
GDPR compliance and adherence to local regulations.
Error recovery mechanisms to ensure continuity.
Available Interaction Channels
Web Chatbot
Intelligent conversations on your website, with document search and personalized recommendations.
WhatsApp Assistant
Direct mobile support, multilingual and adapted to the user profile.
Voice Bot
Telephone automation with real-time fluent conversation.
Intelligent Avatar
Realistic avatars with generative AI for customer service, HR, or sales, with adaptable style and tone.
Included Features
Standard RAG for intelligent search.
Documentation in Azure Storage.
Integration with enterprise systems (CRM, ERP, billing).
Multilingual support.
24/7 assistance from any channel.
Personalized recommendations based on user behavior.
Optional Additional Services
Unlimited document indexing, including images, videos, and complex tables.
Integration of public content via crawler or scraping.
Automatic knowledge base updates.
Creation and query of cases in Dynamics 365.
Integration with Redsys or Stripe.
Enhanced security with OTP.
KPI analysis and user feedback.
Strategic visualization of collected data.
