WhatsApp AI Assistant
WhatsApp + Generative AI
The new generation of customer service via WhatsApp with Generative AI.
An intelligent assistant that responds naturally and in a personalized way, available 24/7 from WhatsApp.
It integrates with your internal systems (CRM, ERP, SharePoint, OneDrive, Dynamics 365…) to resolve inquiries, manage procedures, process payments, and analyze multimedia content quickly and accurately.
The new way to communicate with your customers
The way companies communicate with their customers is changing. An email or a phone call is no longer enough: users want immediate, personalized responses through a channel they already use daily.
That channel is WhatsApp.
With open rates of 80–98% compared to 15–25% in email marketing, WhatsApp is now the most effective way to connect with customers and deliver closer, faster, and more efficient service.
What does WhatsApp AI Assistant offer?
- Natural conversations without rigid menus.
- Generative AI that understands context and responds accurately.
- Smooth escalation to human agents via Microsoft Teams, with full conversation history.
- Ability to rate the AI’s response, allowing continuous improvement of the customer experience.
- Transformation of each interaction into a personalized brand experience.
- Analysis of photos, PDF/Word/Excel/PowerPoint documents, and voice messages.
- Advanced indexing with Azure AI Search for up to 100 documents (standard RAG).
- Native WhatsApp functionalities: location, voice messages, photos, and files.
- Immediate incident management.
- GDPR compliance and local regulations.
- Optional two-factor authentication.
- 24/7 availability, always in the user’s pocket.
- Immediate and personalized support without waiting.
- Fluid experience: AI complements the human team, not replaces it.
- Continuous feedback through automatic surveys after assistance.
- Segmentation and personalization tailored to each customer profile.
Use cases by sector
Finance
Invoice inquiry and payment, support for banking and insurance customers.
Retail & eCommerce
Personalized recommendations, orders, and after-sales support.
Government and public services
Incident reporting, vandalism reports, or citizen requests.
Insurance
Sending claim photos, claims management, and immediate assistance.
Tourism and services
Information on schedules, reservations, and multilingual assistance.
Included features
- Advanced RAG: unlimited document indexing, including images, videos, and complex tables.
- Connection with SharePoint / OneDrive: automatic knowledge base updates.
- Web indexing: integration of public content via crawler or scraping.
- Procedure management in CRM: case creation and inquiry in Dynamics 365.
- Invoice inquiry and payment: integration with Redsys or Stripe.
- Two-factor authentication (OTP via SMS).
- Advanced human escalation in Dynamics 365 Customer Service.
- Reports and dashboards in Power BI.
Beyond WhatsApp: enhance your service with Omnichannel
The WhatsApp AI Assistant is just one of the available channels. To provide omnichannel, personalized, and scalable customer service, Bravent allows you to extend the experience through AI Omni-Channel Core:
• Voice Bot → Real-time phone automation.
• Intelligent Avatar → Generative AI avatars for customer service, HR, or sales.
• Web ChatBot → Automated 24/7 service directly on your website, with natural conversations and document/multimedia analysis.
With this integration, your company can offer continuous, multichannel service tailored to each customer, maintaining consistency, history, and quality across all touchpoints.
CAT-AI WhatsApp
“CAT-AI WhatsApp transformed customer service with generative AI, enabling inquiries, photo submissions, and real-time incident management. Thousands of processed documents and attended requests demonstrate the efficiency and scalability of Bravent’s solution.”
Leading companies like Catai already trust our technology to digitize customer service and optimize internal processes.
