{"id":58580,"date":"2026-06-26T11:19:51","date_gmt":"2026-06-26T11:19:51","guid":{"rendered":"https:\/\/www.bravent.net\/?p=58580"},"modified":"2026-06-26T11:19:51","modified_gmt":"2026-06-26T11:19:51","slug":"bravent-drives-sol-the-ai-virtual-assistant-redefining-citizen-services-in-the-community-of-madrid","status":"publish","type":"post","link":"https:\/\/www.bravent.net\/en\/news\/bravent-drives-sol-the-ai-virtual-assistant-redefining-citizen-services-in-the-community-of-madrid","title":{"rendered":"Bravent Drives SOL: The AI Virtual Assistant Redefining Citizen Services in the Community of Madrid"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><section class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"last-paragraph-no-margin\"><p>Public sector digital transformation takes another major step forward with <strong>SOL<\/strong>, the artificial intelligence-based virtual assistant developed for the <em><a href=\"https:\/\/www.comunidad.madrid\/\" target=\"_blank\" rel=\"noopener\">Community of Madrid<\/a><\/em> and now available to more than <strong>seven million citizens<\/strong>.<\/p>\n<p>In this strategic project, <strong>Bravent<\/strong> actively participated in the initial definition and development phases, helping create an innovative solution that improves the relationship between citizens and public administration through the use of <em>generative <a href=\"https:\/\/www.bravent.net\/en\/services\/artificial-intelligence\/\" target=\"_blank\" rel=\"noopener\">AI<\/a><\/em>.<\/p>\n<p>SOL, represented through an intelligent digital avatar, enables natural language interaction via both voice and text, making access to official information and public services more agile, accessible, and continuous.<\/p>\n<\/div>[vc_empty_space]<\/div><\/div><\/div><\/section><section class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"last-paragraph-no-margin\"><h2><strong>Official Presentation of SOL<\/strong><\/h2>\n<p>On April 28, the official presentation of the project took place, showcasing the assistant\u2019s capabilities and its expected impact on the modernization of citizen services.<\/p>\n<p>\ud83d\udc49 <em>You can watch the full event here: Official SOL Presentation: <\/em><\/p>\n<\/div>[vc_empty_space][vc_video link=&#8221;https:\/\/www.youtube.com\/live\/bTWm6Aivao4?si=BBnNHl3ejI3xVXNt&#8221; align=&#8221;center&#8221; css=&#8221;&#8221;][vc_empty_space]<\/div><\/div><\/div><\/section><section class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"last-paragraph-no-margin\"><h2><strong>A New Model of Interaction Between Citizens and Public Administration<\/strong><\/h2>\n<p>SOL was designed to deliver a conversational experience that is <strong>close, inclusive, and available 24\/7<\/strong>.<\/p>\n<p>Currently, the assistant operates in <em>Spanish, English, and Romanian<\/em>, with plans to progressively incorporate additional languages. Thanks to its advanced conversational capabilities, citizens can resolve queries in real time regardless of their level of digital literacy.<\/p>\n<p>This new service model enables organizations to:<\/p>\n<ul>\n<li><strong>Improve access to public information<\/strong><\/li>\n<li><strong>Reduce response times<\/strong><\/li>\n<li><strong>Simplify interaction with government services<\/strong><\/li>\n<li><strong>Enhance accessibility and citizen experience<\/strong><\/li>\n<\/ul>\n<p>This initiative positions the <em>Community of Madrid<\/em> as a benchmark in public innovation and the practical application of artificial intelligence within the public sector.<\/p>\n<\/div>[vc_empty_space]<\/div><\/div><\/div><\/section><section class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"last-paragraph-no-margin\"><h2><strong>The Technology Behind SOL<\/strong><\/h2>\n<p>The solution is built on an advanced architecture powered by <strong>Microsoft Azure<\/strong>, ensuring scalability, security, and high availability.<\/p>\n<p>SOL\u2019s technology stack includes:<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/azure.microsoft.com\/en-us\/products\/ai-foundry\/models\/openai\/\" target=\"_blank\" rel=\"noopener\">Microsoft Foundry<\/a><\/strong> as the development and orchestration platform<\/li>\n<li><strong>Azure OpenAI Service<\/strong> for managing and leveraging generative AI models<\/li>\n<li><strong><a href=\"https:\/\/azure.microsoft.com\/en-us\" target=\"_blank\" rel=\"noopener\">Azure AI Content Safety<\/a><\/strong> to ensure responsible AI usage and protect interactions from inappropriate content<\/li>\n<\/ul>\n<p>In addition, the system processes information from more than <strong>70,000 official sources<\/strong> through advanced semantic search, delivering precise, contextualized, and up-to-date responses.<\/p>\n<p>At <strong>Bravent<\/strong>, we develop <em>artificial intelligence solutions<\/em> capable of transforming digital experiences in both public and private sectors by integrating automation, generative AI, and advanced virtual assistants.<\/p>\n<\/div>[vc_empty_space]<\/div><\/div><\/div><\/section><section class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"last-paragraph-no-margin\"><h2><strong>Bravent\u2019s Role in the SOL Project<\/strong><\/h2>\n<p>At Bravent, we actively contributed to several strategic phases of the project, including:<\/p>\n<ul>\n<li>The definition of the assistant\u2019s strategic vision<\/li>\n<li>The conceptual design of the solution<\/li>\n<li>The development of the first technological pilots<\/li>\n<\/ul>\n<p>These initiatives helped validate the approach and establish the foundations of the current model, aligning technology, user experience, and the real needs of the public sector.<\/p>\n<p>Our expertise as a <strong>technology partner specialized in <a href=\"https:\/\/learn.microsoft.com\/en-us\/azure\/ai-services\/content-safety\/overview\" target=\"_blank\" rel=\"noopener\">Microsoft Azure<\/a> and artificial intelligence<\/strong> has been key in driving an innovative, scalable, and future-ready solution.<\/p>\n<p>The project was also developed alongside a leading ecosystem of technology partners:<\/p>\n<ul>\n<li><strong>Atos<\/strong>, responsible for end-to-end development<\/li>\n<li><strong>T-Systems<\/strong>, responsible for cloud infrastructure operations<\/li>\n<\/ul>\n<p>This collaborative model demonstrates how partnerships between institutions and technology companies can accelerate innovation and generate tangible impact for citizens.<\/p>\n<\/div>[vc_empty_space]<\/div><\/div><\/div><\/section><section class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"last-paragraph-no-margin\"><h2><strong>Artificial Intelligence at the Service of Citizens<\/strong><\/h2>\n<p>SOL represents a significant milestone in the real-world application of artificial intelligence in public administration.<\/p>\n<p>Thanks to this technology, it is now possible to:<\/p>\n<ul>\n<li><strong>Optimize citizen services<\/strong><\/li>\n<li><strong>Improve administrative efficiency<\/strong><\/li>\n<li><strong>Ensure continuous and accessible support<\/strong><\/li>\n<li><strong>Democratize access to public services<\/strong><\/li>\n<li><strong>Promote more human and personalized service models<\/strong><\/li>\n<\/ul>\n<p>At Bravent, we continue investing in solutions based on <em>generative AI, automation, and cloud technologies<\/em> to help public and private organizations accelerate their digital transformation.<\/p>\n<\/div>[vc_empty_space]<\/div><\/div><\/div><\/section><section class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"last-paragraph-no-margin\"><h2><strong>The Future of Citizen Services Is Already Here<\/strong><\/h2>\n<p>The arrival of intelligent virtual assistants like SOL marks a turning point in the relationship between citizens and public administrations.<\/p>\n<p>The combination of <strong>artificial intelligence, natural language processing, and advanced cloud services<\/strong> opens the door to more efficient, accessible, and personalized experiences.<\/p>\n<p><strong><em>Is your organization ready to unlock the full potential of artificial intelligence and transform user experiences with innovative solutions like SOL?<\/em><\/strong><\/p>\n<p>Contact us at <a href=\"mailto:info@bravent.net\" target=\"_blank\" rel=\"noopener\">info@bravent.net<\/a> and find out how we take your organization to the next level.<\/p>\n<\/div>[vc_empty_space]<\/div><\/div><\/div><\/section><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1646385956017 wow fadeIn pofo-stretch-content vc_row-no-padding vc_row-o-equal-height vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-has-fill vc_col-sm-6 vc_col-xs-12 wow fadeInRight text-center md-text-center sm-text-center xs-text-center pofo-column-responsive-6ab56024084f6\"><div class=\"vc_column-inner vc_custom_1645690236245\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-has-fill vc_col-sm-6  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner vc_custom_1646385945523\"><div class=\"wpb_wrapper\">[vc_widget_sidebar sidebar_id=&#8221;contact-form-en&#8221;]<\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/section><section class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/section><section class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Bravent participates in the development of SOL, the artificial intelligence-based virtual assistant of the Community of Madrid. Built on Microsoft Azure and Azure OpenAI Service, the solution enhances citizen services through natural language interaction, 24\/7 availability, and agile access to public information.<\/p>\n","protected":false},"author":15,"featured_media":59165,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[743,736],"tags":[948,941,737,763,569,932,927,557,864],"class_list":["post-58580","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bravent-en","category-news-en","tag-business-strategy","tag-data-en","tag-digitalizacion-en","tag-innovacion-en","tag-microsoft-en","tag-microsoft-partner-en","tag-partnership","tag-security","tag-technology-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Bravent Drives SOL, the 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