{"id":53778,"date":"2025-07-01T11:02:09","date_gmt":"2025-07-01T11:02:09","guid":{"rendered":"https:\/\/www.bravent.net\/?post_type=portfolio&p=53778"},"modified":"2025-07-03T08:25:15","modified_gmt":"2025-07-03T08:25:15","slug":"real-time-virtual-assistant","status":"publish","type":"portfolio","link":"https:\/\/www.bravent.net\/en\/success-stories\/real-time-virtual-assistant\/","title":{"rendered":"Avoris | CAT-AI Whatsapp"},"content":{"rendered":"

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CAT-AI WhatsApp: Real-Time Virtual Assistant<\/h1>

CATAI – AVORIS GROUP<\/span><\/strong><\/h3>\n<\/div><\/div><\/div><\/div><\/section>[\/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1635928545333{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #020726 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]
CATAI is a travel tour operator belonging to \u00c1voris Corporaci\u00f3n Empresarial, a leading group in the tourism sector. The company is specialized in the creation of personalized and exclusive experiences, CATAI offers its clients luxury international destinations and tailor-made trips.<\/span><\/div><\/div><\/div>

Client: <\/span>CATAI, a luxury long-haul tour operator fr<\/span><\/span>om \u00c1voris Corporaci\u00f3n Empres<\/span><\/span>arial.<\/span><\/span><\/p>\n

Services: Virtual agents, real-time personalized support, recommendations for destinations, activities, flights, and restaurants, travel updates, integration with Amadeus.<\/span><\/span><\/p>\n

Technologies:<\/span> Generative artificial intelligence, WhatsApp integration, integration with Amadeus Hey! and Amadeus Discover.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/section>[\/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1635929310178{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #dadd02 !important;}”]

Innovation in personalized assistance during the travel experience<\/span><\/div><\/div><\/div><\/section>[\/vc_section]
The
Challenge<\/span><\/div><\/div><\/div>

CATAI<\/a> wanted to create a direct and accessible channel for their clients to interact quickly with the tour operator and receive personalized information throughout their entire trip.<\/p>\n<\/div><\/div><\/div><\/div>

The challenge was to provide an easy-to-access solution, regardless of the client\u2019s location, allowing for real-time recommendations, updates, and query resolution.<\/p>\n<\/div><\/div><\/div><\/div><\/div>[vc_empty_space]<\/div><\/div><\/div><\/section>

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Conversational AI for personalized support at every stage of the journey<\/span><\/div><\/div><\/div><\/section>[\/vc_section]
The
Solution<\/span><\/div><\/div><\/div>

The development of CAT-AI WhatsApp<\/strong> enabled CATAI to create a virtual assistant accessible via WhatsApp, a widely used and familiar channel for users. Leveraging Azure\u2019s<\/a> generative AI, CAT-AI WhatsApp offers personalized recommendations on destinations, activities, accommodations, flights, and more, engaging seamlessly with customers.<\/p>\n<\/div><\/div><\/div><\/div>

Additionally, CAT-AI WhatsApp<\/strong> is fully integrated with Amadeus solutions, enabling clients to receive itinerary updates such as flight changes, restaurant suggestions, and recommended activities at their destination, all in real time and conveniently on their mobile devices.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>[vc_section full_width=”stretch_row” css=”.vc_custom_1635929310178{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #dadd02 !important;}”]

Intelligent digitalization for a personalized and connected travel experience<\/span><\/div><\/div><\/div><\/section>[\/vc_section]
The
Impact<\/span><\/div><\/div><\/div>

The CAT-AI WhatsApp solution has provided CATAI with an agile and accessible tool to interact with their clients, enhancing customer service and the traveler\u2019s experience.<\/p>\n<\/div><\/div><\/div><\/div>

Integration with Amadeus has optimized travel management by offering relevant and up-to-date information, while AI-driven personalization has increased customer satisfaction and loyalty.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>[vc_empty_space]

\nAs Ra\u00fal Serrano, CEO of CATAI, said:<\/p>\n

\u201cWith CAT-AI, we are taking a firm step towards the digitalization of tourism, offering our clients a tool that personalizes and enriches every trip. Thanks to the collaboration with Microsoft, Amadeus, and Bravent, we are elevating the travel experience to a new level of innovation and comfort.\u201d<\/strong><\/p>\n<\/blockquote>\n<\/div><\/div><\/div><\/div><\/section>

Do you have any projects in mind?<\/span>Let's talk?<\/a><\/div><\/div><\/div><\/section>
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