{"id":56317,"date":"2025-12-17T10:06:55","date_gmt":"2025-12-17T10:06:55","guid":{"rendered":"https:\/\/www.bravent.net\/?page_id=56317"},"modified":"2026-02-19T16:35:42","modified_gmt":"2026-02-19T16:35:42","slug":"ai-omni-channel-core","status":"publish","type":"page","link":"https:\/\/www.bravent.net\/en\/solutions\/ai-omni-channel-core\/","title":{"rendered":"AI Omni-Channel Core"},"content":{"rendered":"
<\/div>

AI Omni-Channel Core<\/h1><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>
<\/div>
[vc_video link=”https:\/\/youtu.be\/VPl-ZNrm5vo”]<\/div><\/div><\/div>

The revolution in customer service with multichannel generative AI.<\/h4>

An intelligent solution that automates interactions with your customers across multiple channels<\/strong> \u2014WhatsApp, Web Chatbot, Intelligent Avatar, and Voice Bot\u2014 integrating with your internal systems<\/strong> to deliver accurate responses, handle processes, and enhance the user experience immediately and personally<\/strong>.<\/p>\n<\/div><\/div><\/div><\/div><\/section>

<\/div>[vc_section full_width=”stretch_row” css=”.vc_custom_1700049074922{padding-top: 48px !important;background-color: #f7f7f7 !important;}”]

What does AI Omni-Channel Core offer?<\/h4>

An omnichannel, multilingual, and user-centered<\/strong> approach improves the customer experience, reduces response times, and optimizes operational efficiency.<\/p>\n<\/div><\/div><\/div><\/div><\/section>

[vc_single_image image=”54285″ img_size=”full” el_class=”img-completo”]

Automated and Contextual Support<\/strong><\/p>\n

Natural conversations, without rigid menus.<\/p>\n

Generative AI<\/strong> that understands context and responds accurately.<\/p>\n<\/div><\/div><\/div><\/div>

[vc_single_image image=”54289″ img_size=”full” el_class=”img-completo”]

Document Intelligence<\/strong><\/p>\n

Access to PDF and Word content through basic RAG with Azure AI Search<\/strong>.<\/p>\n

Indexing of up to 100 documents<\/strong> for knowledge-based responses.<\/p>\n<\/div><\/div><\/div><\/div>

[vc_single_image image=”54287″ img_size=”full” el_class=”img-completo”]

Security and Resilience<\/strong><\/p>\n

GDPR compliance<\/strong> and adherence to local regulations.<\/p>\n

Error recovery mechanisms<\/strong> to ensure continuity.<\/p>\n<\/div><\/div><\/div><\/div><\/section>[\/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1713421241265{padding-top: 64px !important;padding-bottom: 64px !important;background-color: #00032d !important;}”]

Available Interaction Channels<\/h4><\/div><\/div><\/div><\/section>
[vc_single_image image=”41665″ img_size=”full” alignment=”center” css=”.vc_custom_1756727794727{margin-bottom: 8px !important;}”]
\n
\n
\n

Web Chatbot<\/strong><\/a>
\nIntelligent conversations on your website, with document search and personalized recommendations.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div>

[vc_single_image image=”41477″ img_size=”full” alignment=”center” css=”.vc_custom_1756727736736{margin-bottom: 8px !important;}”]

WhatsApp Assistant<\/strong><\/a>
\nDirect mobile support, multilingual and adapted to the user profile.<\/p>\n<\/div><\/div><\/div><\/div>

[vc_single_image image=”41459″ img_size=”full” alignment=”center” css=”.vc_custom_1756728012044{margin-bottom: 8px !important;}”]
\n
\n
\n

Voice Bot<\/strong><\/a>
\nTelephone automation with real-time fluent conversation<\/strong>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div>

[vc_single_image image=”41589″ img_size=”full” alignment=”center” css=”.vc_custom_1756727980801{margin-bottom: 8px !important;}”]
\n
\n
\n

Intelligent Avatar<\/strong><\/a>
\nRealistic avatars with generative AI for customer service, HR, or sales, with adaptable style and tone.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/section>[\/vc_section]

Ready to offer unlimited customer service?<\/span>Contact Us<\/a><\/div><\/div><\/div><\/section>
<\/div>

Included Features<\/h4>

Standard RAG<\/strong> for intelligent search.<\/p>\n<\/div><\/div><\/div><\/div>

Documentation in Azure Storage<\/strong>.<\/span><\/p>\n<\/div><\/div><\/div><\/div>

Integration with enterprise systems<\/strong> (CRM, ERP, billing).<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Multilingual support<\/strong>.<\/span><\/p>\n<\/div><\/div><\/div><\/div>

24\/7 assistance<\/strong> from any channel.<\/p>\n<\/div><\/div><\/div><\/div>

Personalized recommendations<\/strong> based on user behavior.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>

<\/div>
[vc_single_image image=”54275″ img_size=”full”]<\/div><\/div><\/div>

Optional Additional Services<\/h4>
\n
\n \n
\n Advanced RAG<\/i><\/span>\n <\/div>\n <\/a>\n <\/div>\n