{"id":42363,"date":"2022-12-01T16:09:01","date_gmt":"2022-12-01T16:09:01","guid":{"rendered":"https:\/\/www.bravent.net\/?page_id=42363"},"modified":"2026-02-19T16:25:48","modified_gmt":"2026-02-19T16:25:48","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.bravent.net\/en\/services\/erp-crm\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid mobile-height vc_custom_1635171032681 wow fadeIn vc_row-has-fill pofo-stretch-content pofo-stretch-row-container vc_row-o-content-middle vc_row-flex\"><div class=\"bg-extra-dark-gray bg-overlay\" style=\"opacity:0.5; \"><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth text-center md-text-center sm-text-center xs-text-center\"><div class=\"vc_column-inner vc_custom_1600675573778\"><div class=\"wpb_wrapper\"><h1 class=\"text-extra-dark-gray margin-20px-bottom font-weight-600 display-block alt-font  pofo_font_1718180840845 heading-style2  vc_custom_1718180840845 pofo-button-responsive-6ac9955e69e8c  heading-1\"  style=\"font-size: 100px; line-height: 100px; font-weight: 500; color: #ffffff;\" data-fontsize=\"100px\" data-lineheight=\"100px\">Microsoft Dynamics 365 Customer Service<\/h1><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1634807604203 wow fadeIn vc_row-has-fill pofo-stretch-content vc_row-no-padding vc_row-o-equal-height vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-has-fill vc_col-sm-12 vc_col-lg-6 vc_col-md-6 vc_col-xs-12 wow fadeInLeft sm-text-center sm-display-none pofo-column-responsive-6ac9955e6a09e\"><div class=\"vc_column-inner bg-position-center-center vc_custom_1634807526216\"><div class=\"wpb_wrapper\">[vc_single_image image=&#8221;37728&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1635170132030{padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;}&#8221;]<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-has-fill vc_col-sm-12 vc_col-lg-6 vc_col-md-6 vc_col-xs-12 wow fadeInRight\"><div class=\"vc_column-inner vc_custom_1611660992396\"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid  vc_custom_1611655912591 pofo-inner-row-responsive-6ac9955e6a1db\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><h4 class=\"text-extra-dark-gray margin-20px-bottom font-weight-600 display-block alt-font heading-style2  vc_custom_1713188988860  heading-2\"  style=\"letter-spacing: -1px; font-weight: 500; color: #1b3139;\">Elevate Customer Service with Dynamics 365 Customer Service<\/h4><div class=\"separator-line-horrizontal-full bg-extra-light-gray pull-left pofo-separator\" style=\"background-color:#DADD02; min-height: 3px; width: 36px;\"><\/div><div class=\" vc_custom_1713189006454 last-paragraph-no-margin\"><p>Exceptional customer service is essential for fostering loyalty and satisfaction. With Dynamics 365 Customer Service solutions, you can elevate your customer service experiences to new heights.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1634808685932 overflow-visible vc_row-has-fill pofo-stretch-content vc_row-no-padding pofo-row-responsive-6ac9955e6a471\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth text-center\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid  vc_custom_1634808693985 overflow-visible\"><div class=\"wpb_column vc_column_container vc_col-sm-8  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\">[vc_single_image image=&#8221;37730&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1635170329774{margin-bottom: -40px !important;}&#8221;]<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\">[vc_single_image image=&#8221;37732&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1635170354750{margin-bottom: -40px !important;}&#8221;]<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section class=\"vc_row wpb_row vc_row-fluid  vc_custom_1634812120895 vc_column-gap-25\"><div class=\"wpb_column vc_column_container vc_col-sm-4  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><h4 class=\"text-extra-dark-gray margin-20px-bottom font-weight-600 display-inline-block alt-font heading-style2  vc_custom_1713189023472  heading-3\"  style=\"font-size: 20px; line-height: 28px; letter-spacing: -1px; color: #1b3139;\" data-fontsize=\"20px\" data-lineheight=\"28px\">Our AI-powered platform enables your teams to deliver personalized technical support anytime, anywhere, and across multiple channels.<\/h4><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"last-paragraph-no-margin\"><p>Whether it&#8217;s through chatbots, self-service portals, or interactive voice response systems, we ensure seamless connectivity and high customer satisfaction at every touchpoint.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"last-paragraph-no-margin\"><p>With years of experience in omnichannel customer service solutions, our team offers modern, scalable, and efficient strategies tailored to meet the unique needs of your business. From initial consultation to ongoing support, let&#8217;s work together to deliver exceptional customer service solutions that drive success and exceed expectations.<\/p>\n<\/div><\/div><\/div><\/div><\/section><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1509689633928 wow fadeIn vc_row-has-fill pofo-stretch-content vc_row-no-padding vc_row-o-equal-height vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-has-fill vc_col-sm-12 vc_col-lg-6 vc_col-md-6 vc_col-xs-12 wow fadeInLeft sm-text-center sm-display-none pofo-column-responsive-6ac9955e6aff6\"><div class=\"vc_column-inner vc_custom_1634810930919\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-has-fill vc_col-sm-12 vc_col-lg-6 vc_col-md-6 vc_col-xs-12 wow fadeInRight\"><div class=\"vc_column-inner vc_custom_1611661005975\"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid  vc_custom_1601285357535\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><span class=\"text-dark-gray margin-10px-bottom font-weight-300 alt-font heading-style1  heading-4\"  style=\"font-weight: 500; color: #DADD02;\">Request your appointment with<\/span><h4 class=\"text-extra-dark-gray margin-20px-bottom font-weight-600 alt-font heading-style2  vc_custom_1669910852043  heading-5\"  style=\"letter-spacing: -1px; color: #1b3139;\">our expert consultants<\/h4>[vc_widget_sidebar sidebar_id=&#8221;contact-form-en&#8221;]<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1610985474868 pofo-stretch-content vc_row-no-padding\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth text-center\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><h4 class=\"text-extra-dark-gray margin-20px-bottom font-weight-600 display-inline-block alt-font heading-style2  vc_custom_1669910886381  heading-6\"  style=\"font-weight: 400; color: #1a2e38;\">They trusted us<\/h4><ul class=\"portfolio-grid hover-option1 work-4col portfolio-style-1 pofo-portfolio-layout-1\" data-uniqueid=\"pofo-portfolio-layout-1\"><li class=\"grid-sizer\"><\/li><li class=\"grid-item portfolio-filter-1041-pofo-portfolio-layout-1 portfolio-filter-1055-pofo-portfolio-layout-1 portfolio-filter-319-pofo-portfolio-layout-1  wow fadeInUp\"><div class=\"pofo-rich-snippet display-none post-50064 portfolio type-portfolio status-publish format-standard has-post-thumbnail hentry portfolio-category-artificial-intelligence portfolio-category-metaverse portfolio-category-success-stories portfolio-tags-chatbot-en portfolio-tags-featured\"><div class=\"pofo-rich-snippet display-none\"><span class=\"entry-title\">Merz Aesthetics &#8211; Microsoft Mesh<\/span><span class=\"author vcard\"><a class=\"url fn n\" href=\"https:\/\/www.bravent.net\/en\/noticias\/author\/lucia-lopez\/\">Luc\u00eda L\u00f3pez<\/a><\/span><span class=\"published\">9 September 2024<\/span><time class=\"updated\" datetime=\"2024-10-28T11:09:35+00:00\">28 October 2024<\/time><\/div><\/div><a href=\"https:\/\/www.bravent.net\/en\/success-stories\/merz-aesthetics-microsoft-mesh\/\" target=\"_self\"><figure><div class=\"portfolio-img bg-deep-pink pofo-portfolio-page-background\"><img loading=\"lazy\" decoding=\"async\" class=\"skip-lazy\" src=\"https:\/\/www.bravent.net\/wp-content\/uploads\/2024\/08\/Metaverse-Merz-Aesthetics-EN.jpg\" width=\"500\" height=\"375\" alt=\"Merz Metaverse Mesh \" sizes=\"auto, (max-width: 500px) 100vw, 500px\"><\/div><figcaption><div class=\"text-center portfolio-hover-main\"><div class=\"vertical-align-middle portfolio-hover-box\"><div class=\"portfolio-hover-content position-relative\"><span class=\"text-white line-height-normal alt-font margin-one-half-bottom display-block font-weight-600\" style=\"font-size: 18px;\" data-fontsize=\"18px\">Merz Aesthetics &#8211; Microsoft Mesh<\/span><\/div><\/div><\/div><\/figcaption><\/figure><\/a><\/li><li class=\"grid-item portfolio-filter-1043-pofo-portfolio-layout-1 portfolio-filter-319-pofo-portfolio-layout-1  wow fadeInUp\" data-wow-delay=\"200ms\"><div class=\"pofo-rich-snippet display-none post-42568 portfolio type-portfolio status-publish format-standard has-post-thumbnail hentry portfolio-category-extended-realities portfolio-category-success-stories portfolio-tags-azure-kinect-en\"><div class=\"pofo-rich-snippet display-none\"><span class=\"entry-title\">Pescanova Mixed Reality<\/span><span class=\"author vcard\"><a class=\"url fn n\" href=\"https:\/\/www.bravent.net\/en\/noticias\/author\/maria-casado\/\">Mar\u00eda Casado<\/a><\/span><span class=\"published\">19 December 2022<\/span><time class=\"updated\" datetime=\"2024-07-26T07:56:59+00:00\">26 July 2024<\/time><\/div><\/div><a href=\"https:\/\/www.bravent.net\/en\/success-stories\/pescanova-mixed-reality\/\" target=\"_self\"><figure><div class=\"portfolio-img bg-deep-pink pofo-portfolio-page-background\"><img loading=\"lazy\" decoding=\"async\" class=\"skip-lazy\" src=\"https:\/\/www.bravent.net\/wp-content\/uploads\/2021\/02\/pescanova.png\" width=\"500\" height=\"375\" alt=\"\" sizes=\"auto, (max-width: 500px) 100vw, 500px\"><\/div><figcaption><div class=\"text-center portfolio-hover-main\"><div class=\"vertical-align-middle portfolio-hover-box\"><div class=\"portfolio-hover-content position-relative\"><span class=\"text-white line-height-normal alt-font margin-one-half-bottom display-block font-weight-600\" style=\"font-size: 18px;\" data-fontsize=\"18px\">Pescanova Mixed Reality<\/span><\/div><\/div><\/div><\/figcaption><\/figure><\/a><\/li><li class=\"grid-item portfolio-filter-1056-pofo-portfolio-layout-1 portfolio-filter-1029-pofo-portfolio-layout-1 portfolio-filter-1055-pofo-portfolio-layout-1 portfolio-filter-319-pofo-portfolio-layout-1  wow fadeInUp\" data-wow-delay=\"400ms\"><div class=\"pofo-rich-snippet display-none post-46570 portfolio type-portfolio status-publish format-standard has-post-thumbnail hentry portfolio-category-cybersecurity portfolio-category-energy portfolio-category-metaverse portfolio-category-success-stories portfolio-tags-azure-kinect-en portfolio-tags-featured\"><div class=\"pofo-rich-snippet display-none\"><span class=\"entry-title\">Avangrid &#8211; Cyber Security Simulation in Metaverse<\/span><span class=\"author vcard\"><a class=\"url fn n\" href=\"https:\/\/www.bravent.net\/en\/noticias\/author\/maria-soto\/\">Mar\u00eda Soto Castro<\/a><\/span><span class=\"published\">2 February 2024<\/span><time class=\"updated\" datetime=\"2024-07-26T07:38:12+00:00\">26 July 2024<\/time><\/div><\/div><a href=\"https:\/\/www.bravent.net\/en\/success-stories\/avangrid-cyber-security-simulation-metaverse\/\" target=\"_self\"><figure><div class=\"portfolio-img bg-deep-pink pofo-portfolio-page-background\"><img loading=\"lazy\" decoding=\"async\" class=\"skip-lazy\" src=\"https:\/\/www.bravent.net\/wp-content\/uploads\/2024\/02\/Avangrid.png\" width=\"500\" height=\"375\" alt=\"Metaverso para mejorar la seguridad\" sizes=\"auto, (max-width: 500px) 100vw, 500px\"><\/div><figcaption><div class=\"text-center portfolio-hover-main\"><div class=\"vertical-align-middle portfolio-hover-box\"><div class=\"portfolio-hover-content position-relative\"><span class=\"text-white line-height-normal alt-font margin-one-half-bottom display-block font-weight-600\" style=\"font-size: 18px;\" data-fontsize=\"18px\">Avangrid &#8211; Cyber Security Simulation in Metaverse<\/span><\/div><\/div><\/div><\/figcaption><\/figure><\/a><\/li><li class=\"grid-item portfolio-filter-1042-pofo-portfolio-layout-1 portfolio-filter-319-pofo-portfolio-layout-1  wow fadeInUp\" data-wow-delay=\"600ms\"><div class=\"pofo-rich-snippet display-none post-42638 portfolio type-portfolio status-publish format-standard has-post-thumbnail hentry portfolio-category-power-platform portfolio-category-success-stories portfolio-tags-azure-kinect-en\"><div class=\"pofo-rich-snippet display-none\"><span class=\"entry-title\">LaLiga &#8211; Steering committee<\/span><span class=\"author vcard\"><a class=\"url fn n\" href=\"https:\/\/www.bravent.net\/en\/noticias\/author\/maria-casado\/\">Mar\u00eda Casado<\/a><\/span><span class=\"published\">19 December 2022<\/span><time class=\"updated\" datetime=\"2024-07-26T07:53:07+00:00\">26 July 2024<\/time><\/div><\/div><a href=\"https:\/\/www.bravent.net\/en\/success-stories\/la-liga-steering-committee\/\" target=\"_self\"><figure><div class=\"portfolio-img bg-deep-pink pofo-portfolio-page-background\"><img loading=\"lazy\" decoding=\"async\" class=\"skip-lazy\" src=\"https:\/\/www.bravent.net\/wp-content\/uploads\/2022\/12\/la-liga-2.png\" width=\"500\" height=\"375\" alt=\"\" sizes=\"auto, (max-width: 500px) 100vw, 500px\"><\/div><figcaption><div class=\"text-center portfolio-hover-main\"><div class=\"vertical-align-middle portfolio-hover-box\"><div class=\"portfolio-hover-content position-relative\"><span class=\"text-white line-height-normal alt-font margin-one-half-bottom display-block font-weight-600\" style=\"font-size: 18px;\" data-fontsize=\"18px\">LaLiga &#8211; Steering committee<\/span><\/div><\/div><\/div><\/figcaption><\/figure><\/a><\/li><\/ul><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1611656132414 vc_row-has-fill pofo-stretch-content vc_row-no-padding pofo-row-responsive-6ac9955e75c51\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth text-center\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><span class=\"text-extra-large margin-25px-bottom display-inline-block alt-font heading-style3  vc_custom_1669910910479 pofo-button-responsive-6ac9955e75e99  heading-7\"  style=\"font-size: 25px; line-height: 30px; color: #ffffff;\" data-fontsize=\"25px\" data-lineheight=\"30px\">Do you have a project in mind? Let\u00b4s talk<\/span><a  href=\"https:\/\/www.bravent.net\/en\/contact\/\" target=\"_self\" class=\"btn pofo-button-1  wow fadeInRightBig button-style7  btn-transparent-dark-gray btn-rounded  btn-medium   vc_custom_1669910934554 pofo-button-responsive-6ac9955e75f20\"  style=\"color:#ffffff;  border-color:#1a2e38; \">Let\u00b4s talk<\/a><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid bravent-float-contact vc_custom_1741692167157 pofo-stretch-content vc_row-o-equal-height vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\">[vc_raw_html el_id=&#8221;btn-floating-contact-eng&#8221;]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[\/vc_raw_html]<\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"[vc_section full_width=\"stretch_row\" css=\".vc_custom_1677433857168{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-image: url(https:\/\/www.bravent.net\/wp-content\/uploads\/2022\/12\/LaLiga_Header-1.png?id=43534) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\" el_class=\"casos-fold\"][vc_empty_space height=\"200px\"]LaLiga Power Automate[\/vc_section][vc_section full_width=\"stretch_row\" css=\".vc_custom_1635928545333{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #020726 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\"]The Spanish First Division or LaLiga is the top division of the Spanish football league system and the main club-level competition in the country.Client: LaLiga - Management Comite Date: 2022 Services: La Liga Technologies: \u00a0Power Automate (Microsoft Flow) [\/vc_section][vc_single_image image=\"43150\" img_size=\"full\" alignment=\"center\" el_class=\"img-completo casos-imagen-desktop\"][vc_single_image image=\"43156\" img_size=\"full\" alignment=\"center\" el_class=\"img-completo casos-imagen-mobile\"][vc_section full_width=\"stretch_row\" css=\".vc_custom_1635929310178{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #dadd02 !important;}\"]The challenge[vc_separator color=\"custom\" border_width=\"2\" accent_color=\"#020726\" el_class=\"reto-solucion\"]Digitalize your weekly steering committees.[\/vc_section]TheSituationThe project consisted of implementing an intelligent information system that could digitize its weekly management committees so that the entire process of convening, agenda creation and official minutes would be unified in a single place that would centralize and automate the system. The main objective of LaLiga Steering Committee was to streamline the process, and to have all the necessary information in one place. 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