Today’s customers expect fast, personalized service at every touch point. Effective customer service strategies not only delight customers, but also build long-term loyalty, create efficiencies and ultimately grow the business. However, access to relevant data and the right technology tools remain the biggest barrier for agents looking to solve customer problems.
This is where Generative AI comes in, the technology that is transforming the world at large and now customer service as well by increasing agent productivity and unlocking organizational efficiencies.
A step into the future of Customer Service with Copilot for Service
Customers expect fast, personalized service at every touch point. Effective customer service strategies not only delight customers, but also build long-term loyalty, create efficiencies and ultimately grow the business. However, access to relevant data and the right technology tools remain the biggest barrier for agents looking to solve customer problems.
In the demanding world of customer service, where fast and effective service is key, Microsoft Copilot for Service presents itself as the ultimate solution to optimize the experience not only for the customer, also for the employees themselves. This revolutionary Generative AI assistant is specifically designed to boost the efficiency of customer service teams, transforming the way they attend to their daily responsibilities.
And Copilot for Service is not a product made exclusively for existing Dynamics 365 Customer Service customers, but also for other 3rd-Party applications, such as ServiceNow, Zendesk or Salesforce, thus opening up a world of possibilities. In addition, Copilot for Service includes Microsoft Copilot, a tool that connects with Outlook, Teams, SharePoint or Word documents, among others.
Intuitive Interface and Live Chat
Dynamics 365 Copilot features an intuitive user interface and a live chat feature that allows service agents to interact seamlessly and quickly with the AI. With this, getting information, resolving queries and addressing critical issues is more accessible than ever.
The keys to customer service that makes a difference
- Record Summary: Stay on top of key Case and conversation data, allowing us to better enable us to provide personalized solutions in less time.
- Ask Copilot: Access relevant data at any time using the Copilot chat widget, improving the quality and efficiency of customer interactions.
- Email Assistance: Simplifying email management with the help of Copilot, facilitating communication with customers in improved timeframes.
- Use of Copilot in the organization: Team leaders need to be able to measure the impact of a tool like Copilot. For this, Dynamics 365 Customer Service offers specific metrics and analytics on the use of Copilot, such as number of interactions, duration, or cases resolved with the help of Copilot.
Return on Investment
Dynamics 365 Customer Service customers on Enterprise licensing now include Copilot features for customer service. Copilot for Service, which includes 365’s Copilot and is available in early 2024, has its own licensing, recently announced by Microsoft for $50 for the U.S. market.
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