Public sector digital transformation takes another major step forward with SOL, the artificial intelligence-based virtual assistant developed for the Community of Madrid and now available to more than seven million citizens.
In this strategic project, Bravent actively participated in the initial definition and development phases, helping create an innovative solution that improves the relationship between citizens and public administration through the use of generative AI.
SOL, represented through an intelligent digital avatar, enables natural language interaction via both voice and text, making access to official information and public services more agile, accessible, and continuous.
Official Presentation of SOL
On April 28, the official presentation of the project took place, showcasing the assistant’s capabilities and its expected impact on the modernization of citizen services.
👉 You can watch the full event here: Official SOL Presentation:
A New Model of Interaction Between Citizens and Public Administration
SOL was designed to deliver a conversational experience that is close, inclusive, and available 24/7.
Currently, the assistant operates in Spanish, English, and Romanian, with plans to progressively incorporate additional languages. Thanks to its advanced conversational capabilities, citizens can resolve queries in real time regardless of their level of digital literacy.
This new service model enables organizations to:
- Improve access to public information
- Reduce response times
- Simplify interaction with government services
- Enhance accessibility and citizen experience
This initiative positions the Community of Madrid as a benchmark in public innovation and the practical application of artificial intelligence within the public sector.
The Technology Behind SOL
The solution is built on an advanced architecture powered by Microsoft Azure, ensuring scalability, security, and high availability.
SOL’s technology stack includes:
- Microsoft Foundry as the development and orchestration platform
- Azure OpenAI Service for managing and leveraging generative AI models
- Azure AI Content Safety to ensure responsible AI usage and protect interactions from inappropriate content
In addition, the system processes information from more than 70,000 official sources through advanced semantic search, delivering precise, contextualized, and up-to-date responses.
At Bravent, we develop artificial intelligence solutions capable of transforming digital experiences in both public and private sectors by integrating automation, generative AI, and advanced virtual assistants.
Bravent’s Role in the SOL Project
At Bravent, we actively contributed to several strategic phases of the project, including:
- The definition of the assistant’s strategic vision
- The conceptual design of the solution
- The development of the first technological pilots
These initiatives helped validate the approach and establish the foundations of the current model, aligning technology, user experience, and the real needs of the public sector.
Our expertise as a technology partner specialized in Microsoft Azure and artificial intelligence has been key in driving an innovative, scalable, and future-ready solution.
The project was also developed alongside a leading ecosystem of technology partners:
- Atos, responsible for end-to-end development
- T-Systems, responsible for cloud infrastructure operations
This collaborative model demonstrates how partnerships between institutions and technology companies can accelerate innovation and generate tangible impact for citizens.
Artificial Intelligence at the Service of Citizens
SOL represents a significant milestone in the real-world application of artificial intelligence in public administration.
Thanks to this technology, it is now possible to:
- Optimize citizen services
- Improve administrative efficiency
- Ensure continuous and accessible support
- Democratize access to public services
- Promote more human and personalized service models
At Bravent, we continue investing in solutions based on generative AI, automation, and cloud technologies to help public and private organizations accelerate their digital transformation.
The Future of Citizen Services Is Already Here
The arrival of intelligent virtual assistants like SOL marks a turning point in the relationship between citizens and public administrations.
The combination of artificial intelligence, natural language processing, and advanced cloud services opens the door to more efficient, accessible, and personalized experiences.
Is your organization ready to unlock the full potential of artificial intelligence and transform user experiences with innovative solutions like SOL?
Contact us at info@bravent.net and find out how we take your organization to the next level.
