Technology is advancing in giant steps, this means that companies have to evolve to keep up with the times. Artificial Intelligence causes a great impact on companies, this is because it increases productivity, and allows you to have more information about your consumers and your products or services.
Why is Customer Service important for any company?
Without customers, a company does not survive, so it is essential to take care of them and attract new customers. Customer Service is related to all activities in which you have direct contact with the customer.
Why do you lose customers?
Most customers consider that the main reason is the indifference from the company in the processes of customer service.
For this reason, there are AI tools such as Chatbots, that answer customers’ questions or doubts at any time of the day.
Market Research assures that more than 70% of consumers are lost because of bad customer service.
The benefits of good customer service:
- Increases customer loyalty.
- Increased sales
- Attracts new customers
- Fewer customer complaints
- Improve your company’s service
- Improve your company’s image and reputation
- Decrease in customer loss